Our team is dedicated to helping you deliver a world class loyalty programme from the very start; working as an extension of your team, they will provide on-boarding, advice and support to help you grow, refine, and achieve your goals. Incentivesmart is more than just software.
Client Success Management
All clients, regardless of plan, will experience high quality onboarding, support and success management; after all our success is built on yours.
Premium and Enterprise customers benefit from a fully managed implementation and onboarding programme, as well as a dedicated Client Success Manager who will have an active role in the operations and management of your customer loyalty or employee engagement programme and can be involved in communication planning, budgeting, training, internal meetings and more.
How we can help:
Healthchecks and reviews
We want to see you succeed! Your Client Success Manager will review your programme regularly to ensure you're getting the most out of it.
Data analytics and reporting
We appreciate your time is precious so we can help you understand your data and provide you with insightful analytics and insights into your programme performance.
Budget and ROI planning
Understanding how to provide ROI on your programme and knowing what you should budget can be challenging Don't worry - we can help you with that!
Implementation and onboarding
It's not a case of signing you up and letting you crack on with it. (Unless you want that of course!) We provide a proven onboarding process to get your going to a flying start.
Support and guidance
Your Client Success Manager can provide you with customer loyalty and employee engagement support, so if you need a little help or guidance, just give them a call.
We don't just help you, but we'll also provide a support service to the users of your programme. Whether it's related to a reward order or navigating around the incentive platform, we're here to help.
Creative and design services
Unsure how to best brand your programme? Need some inspiration for names? Got an idea or campaign you want to run through the programme? No problem! We offer creative and design services to keep your users engaged and your programme looking fresh!
How we can help:
Your programme will give you some great user data which you can segment and send targeted messages to. We can write the emails from scratch or you can send us exactly what you want. It's up to you.
Whether you're starting with a blank canvas or already have an idea, we can help you generate ideas right through to launching the promotion.
Design concepts and production
If you need any creative assets creating, whether it's a banner for the programme or a promotional video, we can provide you with design concepts and produce these for you.
Need some support on how to get people registered on your programme? No problem! We can work with you to put together a bespoke go-to-market plan.
Platform customisation & bespoke integrations
Since inception Incentivesmart has been driven by client requirements and feedback. Without THEM, our customer loyalty and employee engagement SaaS platform wouldn’t be what it is today!
Our talented in-house development team can work with you to ensure your reward and incentive programme meets your exacting requirements.Learn about our platform
How we can help:
Incentivesmart plays nicely with other popular software platforms and we can build bespoke integrations with CRM, ERP and WMS systems to ensure your programme data is accurate and efficient.
Our API is designed for those who want to integrate their own, or third party, applications with the Incentivesmart platform. We operate a 2 way API allowing you to make points transactions, view points balances, user ID's and specific profile fields from your own bespoke software or mobile apps.
We have the ability to be reactive and flexible to build your customised programme and points processes in the way that work best for your business. Our development team combined have worked for some of the world's biggest and most demanding companies, they have years of experience and a wealth of knowledge.
How much support will I get?
The amount of support you get depends on the plan you choose.
Our essentials and professionals plans are self-managed, whereas the premium and enterprise plans have a dedicated Client Success Manager.
Will I have regular reviews of my programme?
It depends on the plan you choose.
- The essentials plan includes a quarterly review.
- The professional plan includes a monthly review.
- The premium plan also includes a monthly review, as well as quarterly strategy review.
- The enterprise plan is customisable to your needs.
How do you support the users of my programme?
Your programme will include a branded live chat member support where your users can reach out to our team for support. Whether this is related to a reward order, navigating on the programme or any other questions they have, we're here to help.
As standard, we endeavour to respond to all support questions within 1 working hour. For those on the enterprise plan, we can create a bespoke service level agreement.
What agency services do you offer?
Here at Incentivesmart, we are more than just software. We want to help your business grow and achieve the desired results. To do this, we provide an extensive list of employee engagement and customer loyalty agency services. From creative work, ROI and budgeting, healthchecks and bespoke developments, just to name a few, you can view the full list on the services page.