Improve your customer retention rate by creating brand ambassadors!
But how do you improve brand advocacy, you ask? When competitors seem to be lurking round every corner and customers seem to be switching brands left, right and centre without any seemingly relevant reason, it may seem like a question with no answer.
However, to overcome these challenges all you need is a strategy that enables you to answer the following questions with a YES!
- Do you know how satisfied your customers are?
- Do you know how engaged your customers are?
- Is customer retention a big part of your overall marketing or sales strategy?
- Do you know how to monitor and measure customer loyalty?
- Do you know how to improve your engagement, satisfaction and churn rate levels?
- New customers are 25x more expensive than retaining existing ones
- Increasing your customer retention rate by just 5% could mean a minimum of 25% increase in profits.
- How to calculate customer churn
- How to gain constructive customer feedback
- Using sales training to your advantage
- How to evaluate customer engagement
To download the step-by-step customer retention strategy, just fill in the form.