How do your customers really view their relationship with your business?
Did you know 80% of companies think they are delivering superior customer experience but only 8% of customers agree?!
We take the 'Snog, marry or avoid' analogy to explain what type of customer relationships you could be creating with the actions you are currently taking as a brand. Exploring four crucial ingredients and real life case studies, we help you debunk motivation myths and demonstrate how your business can build rewarding relationships with your customers that will supercharge your customer loyalty rate.
Check out the on-demand webinar to delve into these four areas that are crucial to building rewarding relationships with your customers;
- Customer service vs customer experience
- How to provide relevant reward and recognition
- How to communicate and educate effectively
- The secret ingredient