When customer acquisition costs seven times more than customer retention, keeping your current customers satisfied is key to your bottom line.
The importance of communicating and engaging with not only your active customers, but the ones that are sitting quietly, is the start of transforming them into true brand evangelists. So how can you tell if they are satisfied and what is required to make sure they are?
Download the step-by-step strategy and discover ways to create a loyal customer, such as:
- How to gain constructive customer feedback
- Using sales training to your advantages
- How to look at engagement
To download the step-by-step strategy, just fill in the to the right.