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Sales Channel Solutions

Motivate Channel Partners

Boost your sales and build lasting loyalty with your channel partners by seamlessly transforming their performance into motivating rewards that drive both success and commitment.

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Platform

Platform

Resources

Resources

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Customer Loyalty
Customer Loyalty Solutions

Supercharge Customer and Channel Loyalty

We design and manage B2B loyalty programmes that reward the right behaviours, strengthen communication and build the habits that drive repeat sales and deeper customer relationships.

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Platform

Platform

Resources

Resources

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Employee Engagement
Employee Rewards Solutions

Engage Employees

Transform your workplace by fostering a culture of recognition that celebrates every achievement, driving motivation and creating a collaborative environment where your team thrives.

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Platform

Platform

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Resources

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Why Us?
About Us

About Us

Success Services

Success Services

Methodology

Methodology

We've got everything covered

We make sure you get the best onboarding, support and account care. Your success is what keeps us going – we’re here to make it happen!

Our Client Success team is with you from design to launch – and way beyond

We start with the result you want to achieve, identify the customer and partner behaviours that will help you get there, and create and launch a programme designed to encourage them. Then we stay involved.

By continually learning from programme data, introducing fresh reasons to engage and optimising activity, we help you build stronger customer and channel relationships that deliver measurable, sustainable growth.

Take full control, or choose a fully-managed platform

Dedicated Client Success Managers will take an active role in the operations and management of your programme and can be involved in communication planning, budgeting, training, internal meetings and more.

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Budget and ROI planning and optimisation

Getting the balance right between what you ask members to do and what you offer in return is key to a successful programme. We can help you ensure that incentives are meaningful, achievable and aligned with your objectives; and to understand reward costs and forecast future requirements.

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Implementation and onboarding

We don’t just sign you up and let you crack on with it (unless that’s what you’d prefer). Our onboarding process will get you off to a flying start.

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Data analytics and reporting

As well as regularly updating you on your platform’s performance, we can dig into the data for you. Our analytics can deliver actionable insights that can be used to continually optimise your programme to maximise opportunities for impact, growth and ROI.

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Healthchecks and reviews

Your Client Success Manager will review your programme regularly to ensure you're getting the most out of it, using our proven Traction Framework.

Support and guidance for you and your loyalty programme members

Your Client Success Manager is always available to provide you with the support you need, so if you require a little help or guidance, just give them a call.

We don’t just help you, we also support your programme members, who can call, email or message us direct with any queries and questions (no, they don’t need to come through you).

We know how much the personal touch matters. So whether it’s sourcing something special for a promotion or helping a member find their perfect travel experience, our team is here to take care of the details with a concierge service that will make their reward even more memorable.

Ongoing loyalty and incentive programme optimisation

By introducing fresh reasons to engage and optimising activity, we help you build stronger customer and channel relationships that deliver measurable, sustainable growth.
These three examples show how we work closely with clients to proactively make programme improvements, based on insights from performance data.

Expanded loyalty programme coverage

A Traction Framework review for one of our clients uncovered gaps their data and inconsistent branch engagement. This was holding back programme growth. With new training and a branch manager incentive that drove more sign-ups, we helped them increase coverage, deliver consistent customer experiences, and improve branch-level reporting – adding up to better opportunities for influencing customer behaviour.

Increased share of customer wallet

We helped one of our clients drive sales and increase share of wallet by moving from standard to personalised sales targets and tiered rewards. Showing customers their progress through daily updates and targeted communications also created stronger motivation to increase spend and reach the next milestone. This approach encourages customers to stretch their purchasing behaviour and unlock greater rewards as they progress through the tiers.

Greater stakeholder involvement

A Traction review for one of our clients showed that boosting stakeholder involvement could unlock further growth. We helped the client expand engagement by introducing training, new sales onboarding and a targeted communications plan across Sales, Key Account Management and Marketing. This improved internal advocacy, sign-ups and ongoing member engagement.

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Ready to get started?

Find out how Incentivesmart can help you achieve your business goals and build lasting connections with your channel partners, customers, and employees.

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