In short, the answer is yes. All behaviour happens for a reason, so it’s really useful to understand the triggers…

As the cost-of-living crisis worsens, Stonewater, a leading social housing provider, wanted to support its customers by helping them save…

Resident engagement is about inspiring your customers to interact with your brand and willingly take part in the experiences you’re…

Rewind 5 years – it’s 2017. Remember when petrol cost just £1.17 per litre, the average house price was roughly £223,000 and…

Segmentation is referred to as the process of separating your marketing targets into groups with similar traits. It’s a strategy…

As a housing association, your residents are at the heart of what you do. Providing them with the best service…

As a housing association, providing a fantastic resident experience is one of your top priorities. After all, the residents are…