What makes your business different to your competitors? What makes your products stand out in a crowded market? Finding your niche is absolutely vital in today's day and age. With many businesses offering similar products to yours, sometimes the only tactic to compete on is price… But this is completely unsustainable and shows no value!
How to build strong customer relationships via your distribution network
April 9th 2021 - customer loyalty
Meet the team - Jon Stevens
March 31st 2021 - employee engagement, employees, meet the team
Jon Stevens joined Incentivesmart in December 2020 as Head of Operations. He's certainly no stranger to the industry... 20 years on and he's still loving it!
As Head of Operations, Jon is the go-to man for all things (you guessed it!) operational. From managing existing supplier relationships and onboarding new ones, managing the Operations team, enhancing our catalogue offering, owning certification projects, (just to name but a few things!) Jon is already proving to be an amazing addition to the Incentivesmart family.
A rugby fanatic, a keen traveller and of course, an incredible leader, we're excited to have Jon join our team!
Encouraging your sales channel to upsell and cross-sell
March 26th 2021 -
Upselling and cross-selling - two simple strategies used to sell more! And two simple strategies that your sales channels should be using!
Top 3 signs to avoid the dreaded customer churn
March 19th 2021 -
Think of a brand that you love. Let’s take Nike as an example. (Other brands are available…)
Should your sales incentive programme for distributors be based on cash rewards or non cash rewards?
March 12th 2021 - customer loyalty
Having a distribution network enables your business to grow and reach a much wider audience. It's a fantastic way to expand into new markets with less risk and upfront investment. Just like your in-house sales team, your distribution network will need support and encouragement when it comes to smashing those sales targets.
7 Dangers of Discounting
March 4th 2021 - customer loyalty
Sometimes in life we look for quick wins. What can help me achieve the results I want but in a shorter amount of time? The problem with these “quick wins” is it usually means missing out on the full potential. This is something businesses have to be cautious of when it comes to maintaining an effective pricing and marketing strategy.
How often have you been drawn into a price battle with your customer? You want to close the sale quickly but the price is causing an issue. So what do you do? Discount the price to secure the deal!
How a customer effort score can gauge your customer satisfaction
February 26th 2021 - customer loyalty
Many marketing professionals are measured on customer satisfaction and engagement. Sounds easy, right? The happier the customer, the better!
4 Best Practices to Enable Your Distribution Channels to Sell Effectively and Increase Your Market Share
February 19th 2021 - customer loyalty
Your distribution channels are key to success! With them, you’re able to maximise your profits and grow your business sustainably. However, much of this success depends on the relationship you build with them and the support you offer to effectively practise sales enablement. Utilising a set of tried and tested best practices will help you to achieve consistent results that have a range of positive knock-on effects, such as:
7 Metrics Needed to Determine Your Customer Retention Rate
February 12th 2021 - customer loyalty
So you’ve identified your leads and converted them into customers. Your marketing efforts have paid off, right? Think again! Now the real hard work begins!
Can rewards and recognition increase staff productivity?
February 5th 2021 - employee engagement, engagement, employees, recognition, reward
The simple answer is YES!
Achieve Fairness in Reward Management With These 5 Steps
January 22nd 2021 - employee engagement
39% of employees rate respect and fairness as the most critical attribute of a strong company culture. Companies that practice fairness in the workplace experience higher levels of employee retention, engagement, and performance. When impartial and honest feedback is amongst the core functions in an organisation's culture, employees are far more likely to be engaged and motivated to help the business achieve its goals.
Why Your Reward and Recognition Strategy Should Include Core Values
December 2nd 2020 - employee engagement
Your company's core values will play a huge role in determining its long-term success. They'll have a hand in your organisation's vision for the future, marketing strategy, its product and service development, investments, and the kind of people you bring on board to join your team.
How to promote core values in the workplace
November 18th 2020 - employee engagement
When embarking on improving the culture of your business, one of the first places to start is with defining your core values. However, your work doesn’t end there.
How the Right Company Culture can Improve Employee Productivity
November 11th 2020 - employee engagement
According to research conducted by TAB, 86% of organisations surveyed believe that company culture helps their productivity – and with good reason. Environments that support collaboration, communication, creativity, and work-life balance tend to attract and retain the best employees.
Reward and Recognition: Setting the expectations for your employees
October 27th 2020 - employee engagement
For businesses that want to create successful workplace cultures, a reward and recognition programme is an indispensable tool. According to Deloitte, companies that reward and recognise positive behaviours have a 14% higher productivity and performance output compared to organisations that don't.
Achieve Your Desired Employee Behaviours With Incentivesmart
October 23rd 2020 - employee engagement
As with any initiative to get the desired behavioural outcomes from your employees, it's important to clearly identify the problems your organisation is facing and tailor your approach to targeting those issues.
7 Steps to Launching a Programme with a Reward and Recognition Platform
October 13th 2020 - employee engagement
Introducing a reward and recognition platform into your organisation is an exciting time – a smart step towards better employee experiences and improved engagement.
Group of veterans complete "adventure therapy" excursion.
October 10th 2020 - Leadership, mental health, mental wellbeing
The man, the myth, the legend – our very own Kieran Rafferty – set off on an intrepid coast-to-coast adventure across Scotland this September with a group of fellow veterans.
The Different Types of Customer Loyalty: Loyalty Platform Comparison
August 5th 2020 - customer loyalty
Introducing a customer loyalty programme into your business model is a fantastic way to boost retention and improve your customer relationships. Businesses that invest in creating positive interactions with audiences through personalised rewards schemes are also actively building their brand – an essential factor when competing in today's market.
How to get Consumers and Sales Channels Engaged With a New Customer Promotion
July 28th 2020 - customer loyalty
Your loyalty programme should reward your customers and your distributors. Salespeople work hard to build networks and relationships that allow them to put your products in front of the right audience, and their efforts should be recognised. Likewise, customers that show consistent loyalty and engagement should be encouraged and rewarded for choosing your brand time and time again. So, if your marketing team has created an exciting promotion that you're hoping will boost sales or interest in your offering, it's essential to consider two things:
7 Tips for Creating a Loyal Customer With an Engagement Programme
July 15th 2020 -
In the UK alone, 660 000 new businesses are registered every year, so there are likely to be plenty of brands with similar products and services to yours. In this highly competitive market, connecting with customers and differentiating your brand through an engagement programme can be a powerful way to establish customer loyalty.
Create a Loyalty Programme that will Engage Your Sales Channels and Customers
July 13th 2020 -
It's easy to understand how a happy and motivated sales channel will impact the customer experience your company offers. After all, when was the last time you bought something from a salesperson who lacked product knowledge or showed little interest in you as a buyer?
The Real Impact of Reducing your Marketing Budget
June 17th 2020 - customer loyalty
When businesses start reviewing their finances, particularly during an economic downturn or in the advent of political instability, marketing activities tend to be classified as expenses. In Denmark, for example, 47.46% of CMOs and marketing managers reduced their marketing budgets at the start of 2020.
6 Customer Engagement Tools To Help You Maintain Customer Loyalty
May 29th 2020 - customer loyalty
Investing in building a loyal customer base is one of the most rewarding things an organisation can do. The positive feedback loop created by brand loyal customers will help your business to sustain during tough times and continue to thrive under pressure. When a customer repeatedly chooses your products and services, regardless of the alluring temptations that competitors offer, it means that your company is exceeding expectations and achieving loyalty.
7 Mood-boosting Tips to Help Your Remote Team's Morale
May 13th 2020 -
A 2019 survey revealed that 99% of respondents would be happy to work remotely, at least occasionally. Whether remote work is the new protocol for your workplace or an opportunity you make available to employees when needed, there are numerous benefits, for example:
How to Help Your Sales Channel Look After Your Customer Base During Uncertain Times
May 6th 2020 - customer loyalty, remote working
Managing a sales channel is already a complex process that requires excellent communication between your brand and its distributors. Typically, the goal is to encourage and reward sales and keep your affiliates invested in your business by offering support and great content to pass on to customers and leads.
ROI Of Incentivesmart For Your HR KPIs
April 22nd 2020 - employee motivation, employee engagement, engagement
Traditionally, human resource departments would handle the administrative operational functions of a business. In response to the changing demands of businesses and employees, however, HR now has a more strategic role in shaping the workforce of a company, managing conflict, encouraging high performance, job satisfaction and boosting retention.
7 Remote Working Opportunities for your Employees to Take Advantage of
April 17th 2020 - employee engagement, remote working
Whether remote working has been long established in your company, or you're suddenly embracing this model to ensure that your team remains productive in the current climate, many positives can emerge from this initiative – for businesses and employees.
Since no one really knows how long the lockdown will continue, or what the transition back into a normal working day will look like, it's a good idea to explore the benefits of remote working and keep employees engaged for the duration.
9 Online Activities to Engage Your Remote Employees
April 8th 2020 - employee motivation, employee engagement, engagement, remote working
Has your company made a sharp swerve into the remote working lane? Many organisations have undergone an almost overnight transformation to enable employees to work from home – an essential business survival tactic in the current climate.
7 Tips to Stay Connected With Your Team While Remote Working
April 1st 2020 - employee motivation, employee engagement, engagement, remote working
Remote working isn't a new concept. In 2015, 4.2 million people in the UK were already regularly working from home. Many companies have adopted (or were considering) this model long before recent events. However, if the current global situation has preempted the transition into remote working for your business, you may be tackling some novel challenges.
How To Report On ROI From Your Customer Loyalty Programme Software
February 18th 2020 - customer loyalty
Competing on price alone or using fly-by-night sales tactics won't ensure sustainable business growth in a relationship economy. If you're one of the 82% of companies that recognises customer retention as a more cost-effective strategy, then you're likely to be considering the implementation of a customer loyalty programme. Statistically, existing customers make up 65% of a company's business – it makes sense to keep them happy.
However, as with all infrastructural investments, your customer loyalty programme software needs to yield measurable results to validate its share of the budget and demonstrate how it contributes to the organisation's ability to meet targets.
How Using Customer Loyalty Software Can Help You Smash Your Targets
February 14th 2020 - engagement, customer loyalty
Loyal customers are, essentially, the proof in the marketing pudding. You spend hours creating campaigns that aim to engage leads and convert them into buyers, but the ultimate goal of the transaction is more profound.
Building strong emotional connections throughout the sales cycle reinforces customer loyalty and ensures your brand's longevity. In a global market, where choice is abundant, this should be a priority.
Want to increase workplace productivity?
September 18th 2019 - employee motivation, employee engagement, engagement, employees, recognition, reward
We all know those who are satisfied with their jobs report being happier overall, however, the benefits of being a satisfied employee may extend even further than previously thought
Employee satisfaction means lower staff turnover and increased productivity, sure, but recent studies suggest that, for those that love what they do, it even has long-term health benefits. Workplace satisfaction speaks into concentration, focus, physical and mental health, and the ability to manage personal finances and relationships outside of work.
Leading with others in mind
September 4th 2019 - Leadership, Diversity
At its heart, servant leadership is about leaders meeting the needs of their followers by demonstrating ethics and empathy – and much less about ego and personal ambition.
When some people hear the phrase ‘servant leadership’, they automatically associate it with a ‘soft management’ style and believe it’s impossible to serve and lead at the same and is incompatible with the tough world of business.
Boosting employee engagement through Gamification. A checklist
June 4th 2019 - employee motivation, employee engagement, engagement
The second of our two-part series that highlights how gamification can be an opportunity for boosting employee engagement. Jen Norton shares with us a check-list to support your employee engagement journey.
Boosting employee engagement with Gamification.
May 21st 2019 - employee motivation, employee engagement, engagement
Ah, that perennial ‘employee engagement challenge’ that continues to confound HR and internal communication teams around the world. Jen Norton believes that gamification is part of the solution. Here are her suggestions on implementation for increased engagement
Leadership is a two-way street
March 12th 2019 - employee motivation, employee engagement, engagement
Rich White writes on how to leverage your profit and growth through customer loyalty
Let’s demystify a common bit of management jargon right out the blocks – starting with ‘Service Profit Chain’. It’s about how the value that your business ultimately provides is actually driven by your employee’s satisfaction, loyalty and productivity. In the search to reach the maximum customer satisfaction you should turn your thoughts to how you engage with your employees.
Meet the team: Matt
May 24th 2018 - employees, company, meet the team, incentivesmart
Who are you and what do you do at incentivesmart?
I’m Matt, the Business Development Manager at incentivesmart. I studied a degree in golf (really!) at University, following this I tried my hand playing golf full time. Unfortunately, this didn’t work out as I’d dreamt. I then proceeded to spend many years working in the leisure industry.
Why Should You Care about Employee Engagement?
February 6th 2018 - employee motivation, employee engagement, engagement
There’s a reason you get up, go to work and work hard, right?
Everyone’s reasons and motivation for going to work will vary to some degree. Yes, it would be fair to say regardless of job or profession most people’s motivation to work is underlined by financial circumstance, the basic need to provide shelter, food and of course Wi-Fi for themselves or their family.
2018 - The Year of Engagement
January 17th 2018 - employee motivation, employee engagement, engagement, customer loyalty
The festive period almost seems like a blurry and distant memory but now we are all propelled forward into the new working year feeling refreshed and exuberant.
It can be difficult bringing in the new year with the expectation of starting something new and we understand that even just thinking of a resolution can seem pretty daunting.
How Celebrity is Creating Engagement, and What Business Can Learn From Them
October 11th 2017 - employee motivation, employee engagement, employees, recognition, reward
Social media platforms used for engagement, such as Twitter and Snapchat aren’t for everyone. But one quick dip into the sea of celebrity and influencers can show you just how good these people (or their social media managers) are at marketing.
Meet The Team: Kieran
September 6th 2017 - employees, company, meet the team, incentivesmart
Who are you and what do you do at incentivesmart?
I’m Kieran, one of the Account Managers at incentivesmart, and I manage a number of our key accounts.
How Important is Timing in Recognition?
September 6th 2017 - employee motivation, employee engagement, employees, customer loyalty, recognition, reward
We all know what it feels like to be recognised for achieving.
It’s great to be praised and rewarded for a job well done. But we also know how important it is to be recognised in good time. Leave it a little too long, and we feel ignored, like the work we’ve done has just swept away in the masses, and in worse cases it can lead to a disgruntled work-force.
Meet The Team: Tim
July 5th 2017 - employees, company, meet the team, incentivesmart
Who are you and what do you do at incentivesmart?
I’m Tim Harris and am the Senior Front-end Developer here at incentivesmart. I originally did a degree in Multimedia Design and have 18 years experience in web-related technologies.
I’m currently working on some interactive websites for various promotions and designing up engaging email flyers.
Meet The Team: Wayne
May 5th 2017 - employees, company, meet the team, incentivesmart
Who are you and what do you do at incentivesmart?
Hi I’m Wayne and I’m the Business Development Manager at incentivesmart. I am fairly new to the company and I work on New Business and member recruitment for one of our largest accounts.
The Golden Rule
May 5th 2017 - employee motivation, employee engagement, customer loyalty
In life, we know to follow the Golden Rule “Do as you would be done by”; simply put ‘treat others as you would want to be treated’. But internally in business this is far too often forgotten.
All companies have guidelines and best practices for how their customers should be treated. Repeat custom and loyalty is so important to a thriving and successful, long standing business, but many companies don’t catch onto the fact that these same best practices should be extended to staff, and that the type of service staff provide to each other will be directly reflected in the way external service is provided.